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Finance Terms and conditions of Sale Online and Telesales These terms and conditions together with the documents such as the Order Confirmation referred to in it tells you the terms and conditions on which we supply any of the Goods or services linked to buying the Goods listed on our website to you.

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Goods from our site. You should understand that by ordering, you agree to be bound by these terms and conditions. Your attention is drawn in particular to the provisions of the Liability clause clause 10 and the Force Majeure clause clause We intend to reply upon these terms and conditions and any documents such as the Order Confirmation expressly referred to in the terms and conditions in relation to the subject matter of any Contract formed between us in accordance with clause 3 below.

Please make sure you ask for any variations from these terms and conditions to be confirmed in writing. Please understand that if you are unable to accept these terms and conditions, you will not be able to order any Goods from our site.

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All Orders are subject to acceptance by us, which we are free to accept or decline at our absolute discretion. The contract between us will only be formed when we send you our Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these terms is required by law or government or regulatory authority in which case, it will apply to orders you have previously placed that we have not yet fulfilled.

Details of your statutory right of cancellation are provided in our Order Confirmation. This provision does not affect your other statutory rights as a consumer.

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Advice about your legal rights is available from your local Citizen Advice Bureau or trading standards office. The collection cost will depend on the nature of the Goods and where and when it is to be collected from. This cost will be notified to you in advance. In any event the Goods will remain your responsibility until we collect the Goods.

You should also be aware of the following obligation: Any collection will be from the delivery address unless we agree otherwise, and we will agree with you a suitable day for collection.

If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection. You must ensure that on the day of collection the access to the Goods is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk.

We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment, You have a statutory duty to take reasonable care of the Goods.

If you breach this duty we have a right of action against you. If any original packaging has been left with you please return the Goods with the original packaging. If the original packaging is not available, then please ensure any items to be returned are packaged in a suitable and sufficient manner so as to ensure that there is no risk of damage in transit; 4.

In such cases, we will refund the price of the product in full, and any applicable delivery charges, although for the avoidance of doubt we shall be entitled to offset and retain any collection charges we may incur in collecting the Goods. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the Goods in question. Should we agree with you that the Goods should be returned and you should obtain a refund, we will notify you of your refund via e-mail within a reasonable period of time.

We will process the refund due to you as soon as possible after we have confirmed to you via e-mail that you are entitled to a refund. We will refund the price of the Goods in full, any applicable delivery charges and not charge you any collection charge for collecting the Goods from you. Please note that the majority of our Goods are stock items unless they have been identified as bespoke and handmade to your specification.

To reiterate, please be aware that for Goods that are bespoke and handmade to your specification you will not have a right to cancel or return the Goods once delivered unless the Goods are faulty so please carefully consider your decision to place your Order before doing so; c any Goods which cannot by their nature be disassembled once they have been partially assembled such as flat pack wardrobes. Please note charges apply to the guarantee.

All Goods are manufactured within the standard industry measurement tolerances. Every effort will be made to match all colours and finishes in our stores. Notwithstanding this all Goods are purchased and supplied, on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood and leather. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars.

Colours may also change with age and exposure to sun and other climatic conditions. Should this be the case any differences will result in the Goods being of an equal or improved standard, and it will not affect your rights under the law, and the quality coding and guarantee will continue to apply.

Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control. We will deliver to the delivery address stated in the Order and confirmed by us in the Order Confirmation.

Should you wish to change the delivery address from the address given in the Order and confirmed by us in the Order Confirmation then you must have notified us and have obtained our agreement in writing to any change in delivery address prior to any delivery taking place. We will offer you a delivery slot.

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  • We reserve the right to charge a storage charge in the event you do not reasonably accept delivery. If you are not going to accept delivery yourself, you must notify us in advance of the nominated adult who will take delivery. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation. Unfortunately we are not able to arrange for collection of Goods from our distribution centres on sales processed through our site.

    Should there be an extra delivery charge for us to do this, we shall let you know in advance. If you ask us to deliver the Order in instalments, we may charge you extra delivery costs. In particular you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk.

    Any such arrangement may incur an additional charge that we shall advise to you. If you or a nominated adult are not available or the access is not clear and free of any obstruction, then we will not deliver your Goods.

    This will result in a re-delivery of your Goods and a further delivery charge will be levied.

    If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the Goods. In most cases one vehicle can be parked next to the holiday home or on your pitch, but there are some areas where this is not possible.

    In the event that the cancellation rights in clause 4. The delivery charge will be as set out in clause 7. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.

    We will advise our finance providers to activate your account from the date of agreed delivery or date of purchase dependent upon the finance product taken. If you are unhappy with our response you can write to: You agree not to use the Goods for any commercial, business or re-sale purpose, and we have no liability to you for any consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.

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    If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect lower price. We are fully compliant with the Act. In order to do so we will need to disclose your personal data to selected third parties including a finance company when applicable.

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  • To do this we may share your personal data with carefully selected third parties. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    Should the Force Majeure Event continue for a period of more than 3 months then either party will have the right to terminate any contract that exists between ourselves forthwith without any further liability to the other party apart from providing you with a refund if you have not received the Goods. We can transfer all or any of our rights and obligations under these terms and conditions to another organisation, but this will not affect your rights under these terms and conditions.

    When using our site or telephone sales system, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

    This condition does not affect your legal rights. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter if sent from the UK.

    In proving the service of any notice, it will be sufficient to prove, in the case of a letter posted in the UK, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you.

    No waiver by us of any of these terms and conditions shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

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