Frequently Asked Questions Question: Can I get assistance at the airport?
The booth is located in the arrival hall should you require any assistance for your stay with us. How can I pay for my booking online? We accept the following international credit cards: What if I wish to book a few rooms for my large family? If you would like to book multiple rooms, please use a different name for each room, otherwise the duplicate name reservation may be cancelled by the resort. A maximum of 9 rooms can be reserved through the website. Requests exceeding 9 rooms will be considered as a group request and should be channelled via the resort's Convention Sales department and group rates will be applicable.
Please email groups atlantisthepalm. How do I cancel or change my reservation?
Cancellation charges apply, varying seasonally: Bookings cancelled within 3 days prior to arrival at Bookings cancelled between 21 - 8 days prior to arrival at Bookings cancelled within 7 days prior to arrival at Bookings cancelled between 28 — 22 days prior to arrival at Bookings cancelled within 21 days prior to arrival at In case of pre-payment, the amount will be non-refundable. A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change.
Please view our Terms and Conditions for more information.
How many people can be accommodated in Atlantis rooms? I sometimes enjoy a cigar after a wonderful evening, can I smoke in the resort? Smoking inside the hotel is permitted only in designated smoking rooms and in the N'Dulge Nightclub, located at The Avenues, second floor.
In order to accommodate the needs of non-smoking guests, non-smoking rooms have been specially prepared by the resort housekeeping staff. Smoking at Aquaventure is permitted only at the two designated smoking areas, which are the outside seating areas on the north side adjacent to the toilet facilities at both Barracudas and Shark Bites.
A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. Royal Towers, outdoor pool decks, leisure areas and restaurant terraces are intended to accommodate both smoking and non-smoking guests.
Royal Towers, outdoor pool decks, leisure areas and restaurant terraces are intended to accommodate both smoking and non-smoking guests. For the comfort and convenience of all guests, separate smoking and non-smoking areas have been designated. When arriving at any of these locations, please indicate to the resort staff your smoking or non-smoking preference and the staff will show you to the appropriate area.
The resort staff will always endeavour to meet your request; however, on occasion, high demand may mean your preferred smoking or non-smoking area is not available. Dubai has a warm climate; can I roam freely in the resort in my shorts?
In respect for local customs, a cover-up over swimwear is requested.
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